Large Dog Friendly Cottages in Grasmere

Reviews

What our customers say about their holidays

• Clare - Verified booking

  This is the fourth time we’ve stayed at Underheron and although I appreciate that a property does occasionally require updating, for me, it has lost its homely feel and charm.

  On the maintenance side, the downstairs shower is leaking from the controls. The heating wasn’t very efficient. We couldn’t work out whether the thermostat on the wall in the hall controlled the boiler or underfloor heating. There are also two other thermostats, but again, not sure of their purpose. The radiator in the downstairs twin bedroom couldn’t be regulated and so my elderly father was quite cold in this room. The so called welcome pack and instruction manual for the appliances was hidden away in a random drawer when it should be out on display. Luckily we are fairly familiar with Grasmere and the property but for someone new visiting, there was little information to explain anything about the property or area. To say the property has had a recent refurbishment, it was disappointing to see evidence of water leakage in both upstairs bedrooms with paint and plaster flaking off. I would assume that a property of this calibre and price increase requires a certain level of interior decoration. I would be disappointed if we had paid the higher cost of £4000 per week at a property with these issues.

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• Graham - Verified booking

  The details for the property said that Sky TV was available.

  This was one of the reasons for going there because I'm less active now and wanted to watch the Test Matches. I called at the office in Windermere on Monday 7th June where the assistant agreed that it was supposed to be there and he said somebody would call that afternoon. Nobody did come until Thursday after my wife had called in to complain. The engineer said there was no Sky box or connection. Then I found that "Sky" had been deleted from the details, probably at the instigation of the owner. It had obviously been overlooked since the refurbishment. (I see the charges for next year are about double this year's.) Another disappointment was the gloomy surroundings: no views because of the tall trees which keep out the sun most of the time, even at this time of year. And the back "garden" was too steep for us to want to use it (no hand rail on the steps). We did see one red squirrel, though.

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• Mark - Verified booking

  Everything was in order but a few issues let it down slightly.

  Having stayed in many other properties in the Lakes this was the only cottage that we didn't give 100% feedback NEGATIVES Not enough toilet for the rooms (only 1 per room and no spare) Light bulbs with flies in and cobwebs A bowl found in the cupboard covered in dried food (Horrendous, given the Covid Pandemic) Everything should have been checked and cleaned thoroughly Egg stain (appeared to look like) on the bottom of one of the sheets POSITIVES Excellent location Comfortable Excellent layout Clean (Except for the above) Apart from the few negatives, everything was excellent. Also, although they mentioned 'Credit' in a Dehli in Ambleside, it would have been a nice touch to have milk and bread at least, left in the cottage.

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• Janice - Verified booking

  This is definitely our favourite place, we have been coming to Underheron on and off for the past 18years!

  It’s a great house and our family have spent many great times and made great memories here. The new refurbishments are fabulous and make the house even better than before (only small fault would be the en suite shower, it’s always been a bit poor and not very powerful, all other showers are great though) We have always enjoyed the visit from badgers in the evening and we were not disappointed this time around, a bit of whatever leftovers we had, placed on the two rocks outside front door, always guaranteed a visit, leaving a light on gave us a great view too. All in all, this is a great property and as a family, we can highly recommend it!

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• Abigail - Verified booking

  The listing says ground floor bathroom with separate shower, basin and toilet.

  However, there is no bath so this is inaccurate. The lakes is a walking destination where you look forward to a soak after a walk so we were very surprised that a property of this size didn't have a bath. Also, the TV reception was very poor and it needs either re-tuning or the aerial looking at. The downstairs bathroom has a broken/missing light fitting and there are knobs missing from the wardrobe doors in the master kingsize bedroom downstairs. There is a slow leak on the kitchen tap so we put a bowl to catch the drip in the sink cupboard. Bearing this in mind I'm not sure it warrants the price paid. . .

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