Big Cottages & Group Accommodation in Penrith

Reviews

What our customers say about their holidays

• Vicki - Verified booking

  When we arrived the cleaning lady was still there finishing up next door, just as well she was as we couldn't gain entry as the key was not in the lockbox but in the door on the inside of cottage.

  She had no knowledge of us arriving as said it had not been cleaned! When she gained entry with her keys it was a left in right mess by previous customers. She told us to come back in couple hours (by this time it would be 6pm+) not her fault but a break down communication either with booking agent & owner. When we finally get in on first glances the ladies did a fab job in a short space of time to clean and prepair it for our stay. It was during the stay we started to find little bits not so perfect, the cottage could do with a little TLC and money being put back into it and bring up to date with current times. The kettle could do with replacing as has rather alot scalling init. The TV Ariel is no use at all, everytime you want watch TV you have to retune and lucky dip what channels you pick up. There is an outdoor ariel socket on wall why there's no extension into this instead the crappy plug in ariel?? Luckily the TV is a smart TV so can use your Netflix/prime accounts if you have these. The WiFi is shocking slow, the router is next door and you piggy back off that, it was hit and miss alot the times. The bathroom door handle needs attention, no one dared locked the door incase it came off and you got stuck in there! The shower in main bathroom is a cheap of the cheapest ones going and pointless for double shower that size, plus there's not alot hot water it runs cold and tepid, so don't think if having a bath. Cheap plastic toilet seats. The hottub man comes Friday & Mondays. We noticed He doesn't empty them at each change over but simply wipes the seats, fish out the bugs, cleans the filters and replaces the chlorine tabs. So not sure how many guests have used same water before us? (He was there just finishing when we arrived Friday- the tub was 40° so obviously not been emptied and refilled) These may seem little things but when your paying £1200++ these little things do go a long way to making your stay more comfortable. The garden is good size, enclosed so dog friendly. Overall its a lovely cottage, ideal place as base while you explore the beautiful lakes have to offer.

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• Stephen - Verified booking

  Lovely house and lovely area.

  We arrived on the Monday we had that sigh of relief you have when you arrive at a strange location you’ve booked online, when you drive through the local area. Town of Penrith was on the door step and the villlage the house is located is somewhere you can walk through at night without fear. Virtually crime free. The house is located next to the river which gave a nice relaxing sound when you sleep. No need for Alexa to play relaxing sounds! The house is beautiful. We brought everything we need from tea towels to Salt and pepper but there is no need as the owners had stocked the house with all the essentials, even a welcome basket. Kitchen is a huge cooking and social area with a kitchen island and massive fridge/freezer. To our delight, we forgot to bring ice however the fridge dispenser had an ice option ( took the heat off me!). Living room comfy with electric fire place and the bedrooms where well set up with plenty of places for guests. The garden is fully sealed in for the dog to run around with no worries. We had a brilliant week at Mill end house. Top tip, try the crown pub in the village. Michael the landlord is a great character and does a mixture of English and Thai food. My only negative ( and this negative is only small) the pillows were a little bulky and hard. We would book again and bring those with us.

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• Leah - Verified booking

  Our stay at Blencathra barn was good.

  The place is spacious and the area is perfect for exploring Lake District. The beds were comfy and the rooms were clean. The area is lovely and quiet and the pub close by is perfect for a drink and a bite to eat. The only problem we faced was more with the facilities which really should have been sorted. The bathroom handle door upstairs was broken upon arrival and we were unable to close the door, which isn’t ideal when you’re staying with 5 other people. This issue was resolved quickly when we contacted the owner but it shouldn’t have been that broken in the first place. The en-suite bathroom taps were also leaky and very weak, not being fitted to the sink properly and making a noise all night. The heating rail in the en-suite bathroom also wasn’t working. The hot tub stopped heating on the last full day we were there, which was gutting as we all couldn’t have our final time in the hot tub and we had been looking forward to it all day. A man had came earlier that morning to clean it and unfortunately must have made the hot tub go awfully cold, making it unusable. All in all a lovely holiday that would have been perfect if it weren’t for the facilities of the home.

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• Andy - Verified booking

  Nice cottage in general but misses the mark with maintenance.

  The oven was broken and wouldn’t switch off so we had to switch it off at the main socket. Very dangerous if you forget to do that. When we arrived the top floor bath was wobbling and leaking. To be fair to the owners the maintenance guys were out the same day and patched that up. The TV was basically useless as it runs off an indoor aerial with no signal. The WiFi was patchy at best and not secure as it was shared with next door. The taps in the main bathroom seem be plumbed in back to front and the hot one was loose and went from cold to scolding in 2 seconds to the point my mother in law burnt her hand. The beds aren’t the best and mattress on one or the single beds had springs poking through. The bed on the top floor seems have sunk a bit as well. One of the chairs in the garden also has a loose leg which again nearly caused and accident. Not all negative though. The hot tub, garden and location were all great and the local pub is brilliant. It wouldn’t take much to get this place to the right standard but there were just too many small things which put a cloud over the holiday. Wouldn’t recommend unless these maintenance of the place is massively improved.

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• Kate - Verified booking

  Where to start with this property it was incredible.

  I almost don't want to tell people how good it is lol. The house was absolutely spotless, the cleanest place I've ever stayed. The house is decorated to a very high standard and not a scuff or mark on any of the walls. Soo many glasses (great choice) and mugs, plates etc. I spent alot of time in the kitchen it's absolutely stunning. This property had so many tvs as well, not that i personally watched anything. Sofas are so comfy and soo much room. Beds were very very comfy, if I had to say one negative thing the pillows are a bit firm and uncomfortable but that's minor. The garden is so beautiful and to hear the river was just heaven. Mill End really is such a special place that I've fallen in love with. All very secure for our dog as well. The owners Trev and Heidi are really lovely and helpful and friendly. Although they live across from the property you don't feel like they are on top of you like I've felt in pervious holiday homes. I can not wait to come back, I was really sad to leave, it's deffo stolen a piece of my heart. Thank you ever so much and we will see yous again xx

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