Holiday Cottages In Patterdale

Reviews

What our customers say about their holidays

• Ji - Verified booking

  Hi When we arrived the cottage appeared to be a little tired from a previous stay there .

  It seems to need redecoration inside , though on the surface looked clean - it is in need of a deeper clean of the oven ( this was pretty dirty & caked with old grease on all sides / oven roof ) , shower needs deeper clean , toilet brushes need replacing (as these were rusted & disgusting ! ) Inside kitchen cupboards need cleaning . The self catering facility needs to be reviewed by the owner - no casserole type dishes , poor condition oven tins , only 3 mugs , No milk jug & a rather old dirty plastic measuring jug only to use for liquids . No salad type bowl etc - we did struggle with2 small white lasagne type dishes daily . We loved the location & generally the coziness of the place , but were disappointed by the fact that only one of the 3 beds were made up with a bottom sheet ? This sheet also was definitely not fresh ( had creased markings where 2 people had been sleeping & not clean ) We did contact the office , when we could get a signal the next day , as we arrived later than expected at 9pm ( the pay phone in the cottage doesn’t respond to the ‘touchtone ‘ button selection of your system !) . Your staff did say that someone would drop some sheets off “within the hour” , though we were very happy to collect some ,on the Sat ( given we had to sleep on awful mattress protectors ) . However , no one from housekeeping turned up at all - we were fed up trying to get through & didn’t want to waste our holiday with the effort . So went out & bought some as it was much quicker ! We didn’t expect to have to do this , which was a shame & hope next time that housekeeping manage to ‘ cover the basics ‘ that have been paid for . Another note for the owner - the first metal gate REALLY needs to be fixed - we are relatively fit & it is a struggle as it has to be lifted & dragged along the pathway ).We understand that they are looking to landscape the garden area - the metal gate is a good place to start . Some basic cleaning products available in the sink cupboard would be useful too . We were left with one tea towel, no fresh dishcloth & a used sponge for our stay ( fresh tea towel left for us under a dirty sink !!) In the past with Lakelovers we have been left a clean ‘ welcome pack ‘ of fresh dishcloth , new sponge , etc . Seems a shame that these small issues were left out at this cottage . Hopefully you will read this & rectify for people in their next stay ?

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• Rachel - Verified booking

  Hi The cottage is beautifully situated and very comfy re beds and sitting areas and kitchen.

  However there were a few things that could be improved: There were no commercial bags to but the rubbish out and a quite threatening notice stating that if the rubbish was not but out in these then we could loose our deposit. I contacted Lakelovers on Saturday 11th Sept and on Wednesday 15th Sept to explain this and was told bags would be delivered to us, this never happened so I was unable to put the rubbish out for collection. There are 3 gates that need to be opened and closed every time you come to or leave the property the first gate is very difficult to unlatch and to swing open any person with any disability would find it impossible to move. The TV in the kitchen is unusable it will not tune into any channels and many visitors have commented on this in the guest book. The shower stopped draining after 3 days and I had to clean it out, a pretty disgusting job it was full of old hair. This should be part of the cleaners cleaning routine and not left to guests to sort out. The fly swat needs replacing it is falling apart and there are a lot of flies around. The dustpan was broken and so practically unusable. There was no sieve in the kitchen so very hard to drain rice, the colander had too large a holes in it and was going rusty. There was no soap in the kitchen. There was no washing up liquid or dishwashers tablets in the kitchen. There were no hand towels or tea towels in the kitchen and the cottage is listed as providing towels. These last 3 items were very disappointing at a time of the pandemic when we are trying to encourage everyone to wash their hands immediately on entering a property. The welcome pack was disappointing I agree with other visitors that a pint of fresh milk would be nice and maybe a box of biscuits and forget the bottle of wine. This property is quite pricey and so I would expect the above things to be present I think the owners need to reassess their priorities and Lakelovers needs to ensure that they are maintained. I might hesitate to book again through Lakelovers. The week before we stayed in a Sykes property and the standards were far higher. However the Lake District itself and the position of the property ensured we enjoyed our holiday. Yours Rachel Bayly

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• Hayley - Verified booking

  Cherry Garth is a lovely house, and we thoroughly enjoyed the surrounding hills and lakes, but there were a few niggles.

  I was surprised that previous reviews hadn’t been acted on as several mentioned some of the following issues. In terms of accessibility, the first gate leading up to the property is very hard to manoeuvre. We’re fit people but often struggled. I realise that it’s a shared gate but if a property is to be truly accessible to all, then this needs to be changed. Secondly despite being a self catering property it’s missing basic equipment such as a sieve. I took my own having read a previous review. The dustpan referenced in another review was still broken and had holes in it. And the bathroom shelf which had been secured with wads of toilet paper, came away leading to a glass item that had been on it falling to the floor along with everything else, and smashing. We’re not overly fussy with regards to cleaning but there were big cobwebs in some of the rooms and next to the bath etc, a pack of half eaten sweets under one of the beds, and crumbs on one of the bedside tables, so it definitely wasn’t as clean as perhaps it should be. The WiFi is good, the house is warm, and the views are stunning, but given what you pay for the house it would be nice if guests were made to feel less like they don’t really matter because it’s the Lake District and people will come stay regardless.

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• Amanda - Verified booking

  House badly needs maintenance and thorough deep clean.

  The floorboards are completely gone to deep holes on the main corridor. Dangerous. Mould on walls, especially in the bedroom with ensuite. Plumbing sounds like it could explode. Bedding stained (duvets and pillows). Lots of random old stuff left in kitchen area. And shed. Upstairs double bed so creaky could break at any point. (And it was only a young slim girl sleeping in it) Garden has many loose paving stones on steep steps and unguarded steep stone drops. Very dangerous if older or children. Electric garden gate not working at all despite your arrival instructions. Outside furniture horrendous and bbq had been used as a fire pit with large half burned logs still there. Most of the saucepans and frying pans do not work on the induction hob. House information pack pointless, as out of date. No info re recycling. Torches provided but not working. Sign in lounge said “logs and kindling” but none there. No welcome pack at all, even toilet rolls. I am appalled Sykes gives this a 4 tick rating. However… the house is in an amazing location with superb walking, pubs, shops etc all close from the front door. And the views from the house are magnificent. And a red squirrel in the garden

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• Susan - Verified booking

  We enjoyed our week at Cherry Garth, it is a lovely property in a great location.

  The cottage is very spacious and comfortable. We had a few minor issues with internet connection, the tv remote control not working and being unable to fathom out how to switch on the heated towel rail in the bathroom, but aside from these everything in the cottage was fine. It is very well equipped. There are lots of walks from the door and a nearby pub serving good food. Our main criticism of this property would be the approach through three gates. We have stayed at properties with gates before and this is not a problem, but it is if they don't open and close properly! The gate nearest the house is fine, but the middle one is broken and so heavy that it was impossible for me to lift and even my husband struggled with it. The gate nearest the road also needed to be lifted and didn't have a proper catch, so had to be closed using a piece of wire each time, which was fiddly. Unfortunately, the difficult approach through these gates would deter us from visiting Cherry Garth again, which is a great shame.

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