Big Cottages & Group Accommodation in Elterwater

Reviews

What our customers say about their holidays

• Julian - Verified booking

  For this intergenerational family holiday we chose this house because it did not allow pets and looked modern in the photos.

  Indeed because of the house layout this actually worked well as each area gave some privacy The managing company responded well to emails sent over this holiday period. We agree with previous comments that the turn into the drive for Underhowe is a tight one. It might be helpful to have a house name indicated on the corner of the lane leading to the house. When we arrived at the house for our christmas break we found a house without any sign whatsoever..ie no tree or any decoration. It would have. been nice to have had a welcoming pack on arrival with a pint of milk and some bread and biscuits as has been the case in all the other properties we have stayed in. Indeed but for the managing company's small cleaning kit there was absolutely nothing. We apppreciate that there was no mention of anything such as firewood etc but it would have been nice to have had some. This has been the norm in all our other rentals. The first bedroom we entered was cold but the agents instantly sent around very helpful plumbers (twice ) to sort out our issue. They explained that as the heating stat for the bedrooms was at one end of the corridor that end itself got hot . The plumber turned down the stat which made the first room heating turn on but it only remained on if the bedroom door was kept open. The instruction folder left in the kitchen did not explain how the kitchen gadgets worked or where we should empty the 4 bins provided. We searched for external food waste collection receptacle and recyclable but found none. The folder has no local walks or attractions shown in it.. The TV controller for one of the rooms was missing. The dishwasher worked well but appears to have rollers missing or loose to the basket. The mottled saucepan leaks badly. The temperature in the shower in the main bathroom was too hot and could not be turned down to a comfortable level and the lack of a soap container made using the shower difficult. The hose for the bottom hand held section is broken and needs replacing. Tw of the chairs in the dining room had loose legs. Overall it was a lovely house in a lovely setting but a little more attention to detail and fixing issues already raised by previous tenants would have made our stay perfect

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• Janice - Verified booking

  The exterior aesthetic of the cottage is truly beautiful and it is perfectly located with lovely walks from the door and a short drive to Ambleside & Hawkshead.

  The garden is lovely, although it's use was restricted due to lack of funiture (4 old plastic chairs). The linen was clean, water hot, heating adequate & kitchen well-equipped (although no order to storage & not everything was clean). Unfortunately, the negatives far outweighed the positives including large areas of black mould on the window frames throughout the cottage, on the shower room walls & the utility room walls & doors; ingrained dirt in the grouting in the shower room; thd lounge windows were difficult to close & the secondary glazing trims kept falling off; filthy floor, sink & resources (mops, sweeping brushes, hoovers) in the utility room; 2 hoovers available but both dirty and don't pick up dirt so unusable; cupboard interiors dirty; cobwebs around ceilings; broken hinge on kitchen cabinet above the sink - BEWARE if you don't hold it open, it falls down on you; 2 broken dining chairs; water stain & large crack on the bedroom ceiling; electric socket hanging off the wall & 5 of 8 lights not working in lounge; broken kitchen bin; red marks in the bath; dirty laundry in the laundry basket; info folder has incorrect info about bin day (so bin doesn't get emptied because no-one knows to put it out on Wednesday, not Thursday); no key to 'games' cupboard or door from utility room into garage. The maintenance team sorted the lights & socket, removed the broken chairs & banged the windows to close them. The cleaners did a re-clean (it felt very reluctant) but we still had to buy cleaning materials & clean the shower room, bath & utility room ourselves to make them useable. Sadly, the cottage is in dire need of some maintenance work & a thorough deep clean. So many issues have been raised in previous reviews; a shame no-one appears to be responding. Such a shame because it has the potential to be stunning. We left feeling massively disappointed & needless to say, wont be returning.

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• Nicola - Verified booking

  The heating was pre-set and we were unable to control the temperature in the house.

  it was 19 degrees outside and the heating was on with no way of turning down or off. We contacted Heart of the Lakes and we were told somebody would look into this for us. Nobody came back to us. we had to put up with it and on an evening it was horrendous. The whole time we had builders working next door and each day they would start chasing the walls from 8am. You have the videos so you know what I am talking about. At one point the builder actually came through the adjoining wall. The kids were not able to sleep past 8am and the dog was terrified. We had no privacy as builders were wondering into our garden, we have teenage girls so this was completely unacceptable. At one point when we were sitting out in the front one of the builders went behind rather than into the portaloo to urinate right in front of us. I reported some of this to your company and sent pictures and videos. Again somebody was supposed to do something about this but nothing was done and nobody got back to us. Our holiday was completely compromised by the intrusive building work. We could tell by the comments left in the visitor book that we were not the only customers that were very dissatisfied and upset that they were not made aware of building works. This email is a formal complaint. I would like somebody to come back to me to let me know if my complaint has been received and is being reviewed / processed. I appreciate you can’t be responsible for the actions of the builders but I do believe we should have been made aware that there was building work taking place over the duration of our stay and this was you companies responsibility to do so. Please note other than the heating issue (that must be resolved) there is no blame on the owner of this property. My issue is with the company that manage the property. Heating issue aside the property was good.

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• Kathleen - Verified booking

  Although we are regular visitors to Grasmere and have stayed at other cottages or hotels, this was our first visit to Field Foot Cottage.

  We chose this cottage because we had our dog with us on this occasion. The cottage is not easy to find as it is hidden away in a side lane by the Lakes Art Shop near the Co-Op store. It is, however, central and in a quiet location. As other reviewers have said, there is a covered parking space for 1 car behind the cottage, but the space is tight and it takes some manouvering to get the car in. The cottage itself met all our needs. The kitchen is a reasonable size with good facilities; excellent range of utensils, effective cooker, dishwasher and washing machine. The living room is small but cosy and with good maps / books for local walks. We used the bedroom in the attic conversion with a large space, comfortable bed and good en suite. However, the staircase from the first floor to the attic conversion was steep and may be an issue for those less certain on their feet. The central heating was effective, although we often had to override the programmed temperatures. We were disappointed that there was no handwash provided and only one toilet roll per bathroom. Fortunately, we had brought our own which was just as well as the Co-Op store had run out of stocks in the current climate. Also, we were unable to find an Information Booklet in the property. This meant that we got to use the central heating, cooker, washing machine and dishwasher through trial and error which is not ideal. Also although not an issue for us, first time visitors to Grasmere would appreciate information / recommendations on local restaurants / tea rooms etc Overall, we enjoyed our stay and would return again

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• Janis - Verified booking

  First the good: the location of the cottage and the cottage itself are wonderful.

  We loved how quiet and remote the area is. The age of the cottage is OK, as long as the amenities, cleaning, and other items are kept up to date, it is clear it is not a priority The bad: it was clear the cottage had not been cleaned. This is similar to other reviews we read in the guest book and online. If this is up to the management company then fire them and hire someone else. There were dirty dishes in the dishwasher, an old tea bag in the teapot, cobwebs in every corner, really quite disappointing. We needed to wash all dishes, we would have anyway but with the state of the cottage it made it even more necessary. The mop is DISGUSTING - we are happy to clean up after ourselves, and we know we left the cottage cleaner than when we arrived, but for heaven's sake - provide tools for your tenants to use! The alarm in the kitchen was ridiculous, we tried every which way to prevent that alarm from sounding, I think we were successful 1 day, and this was just with regular toast preparation, nothing was burned, nothing was smoking, and the alarm still sounded, highly recommend changing the location or finding a solution. When using the upstairs shower it leaks down onto the teapot area The key for the cabinet was no where to be found The refrigerator is a bit small, for a group of 5 (or 6 as advertised) it was crammed full. The directions for trash disposal need updating, one said Wednesday, another said Thursday Would we stay there again, most likely not, in the area yes, at the cottage, no

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