Big Cottages & Group Accommodation in Portinscale

Reviews

What our customers say about their holidays

• Gregory - Verified booking

  The positives: A good sized house with space that suited our group.

  The parking spaces were a definite advantage. It was good to be able to sit together around the dining table. The doors between the two sitting rooms allowed us to make two rooms or one. The location was good being close to the town and within easy walking distance of our chosen walks in the hills. The negatives: the mattresses on the beds were uncomfortable and need toppers or replacing. Some of the quilts/duvets were stained and passed their best. The heating system needs maintenance; the towel radiator in the en-suite to the first floor front bedroom only heated one third up from the bottom; the radiators on the second floor did not heat at all. The shower tray drains need cleaning as they did not drain well, drained very slowly. Sink plug in the front first floor bedroom did not fit, it was useless.The tumble dryer did not rotate/turn. The rugs, particularly in the sitting rooms were trip hazards with badly curled corners and should be removed or replaced. Although we did not use the electric car charging point it was a plus and the cost of use seemed included in the rental charge. In comparison the cost of providing a few extra 'J' clothes and bin liners for the guests appeared to be outside the rent charge! As always holiday homes do not include a hand towel in the kitchen. For a property which sleeps up to 10 people it would have been good to have at least 4 tea towels. Kitchen knives were blunt. There were several chipped plates and glasses. Garden furniture was not as shown in the on-line details.

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• Gregory - Verified booking

  The positives: A good sized house with space that suited our group.

  The parking spaces were a definite advantage. It was good to be able to sit together around the dining table. The doors between the two sitting rooms allowed us to make two rooms or one. The location was good being close to the town and within easy walking distance of our chosen walks in the hills. The negatives: the mattresses on the beds were uncomfortable and need toppers or replacing. Some of the quilts/duvets were stained and passed their best. The heating system needs maintenance; the towel radiator in the en-suite to the first floor front bedroom only heated one third up from the bottom; the radiators on the second floor did not heat at all. The shower tray drains need cleaning as they did not drain well, drained very slowly. Sink plug in the front first floor bedroom did not fit, it was useless.The tumble dryer did not rotate/turn. The rugs, particularly in the sitting rooms were trip hazards with badly curled corners and should be removed or replaced. Although we did not use the electric car charging point it was a plus and the cost of use seemed included in the rental charge. In comparison the cost of providing a few extra 'J' clothes and bin liners for the guests appeared to be outside the rent charge! As always holiday homes do not include a hand towel in the kitchen. For a property which sleeps up to 10 people it would have been good to have at least 4 tea towels. Kitchen knives were blunt. There were several chipped plates and glasses. Garden furniture was not as shown in the on-line details.

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• Drew - Verified booking

  Firstly let me say that I shall never book any property through Lakelovers again if I can possibly avoid it!

  They make promises which they don’t deliver on and have no idea of how to communicate with their customers on issues that need their attention. The property itself was very well located and well presented although the skip which was in the parking area and which we were told would be removed “at the beginning of the week” was in fact there all week! Having five en-suite bedrooms was excellent and the accommodation generally for our family gathering of 10 was good. Attention to detail however was lacking and I suspect that the owner probably doesn’t live nearby, leaving these things to the hapless Lakelovers. For example, and as directed by the home manual, we separated all our rubbish only to find that No 20 has no recycling bins. The neighbour confirmed this and asked us not to fill up her bins! There were no bin liners provided or any dishwasher tablets and it would have been nice to have some kindling and a few logs left to get started with one of the log burners. One of the blind pulleys in the upstairs bedroom was broken and there were other small items that if the owner visited or, better still, stayed for a day or two occasionally I’m sure they would pick up. The TV’s could do with an upgrade to the smart variety as well. The garden/courtyard was unkempt and uncared for too. Although as a family we had a great time, at just short of £3000 for the week it didn’t, I’m afraid, represent good value.

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• Milda - Verified booking

  Lovely house in perfect location within walking distance into town.

  Off street parking for several cars is fantastic benefit. Lovely secure courtyard, great if you are staying with dogs or young children. The house is very well equipped with everything you need for comfortable stay. There were few things which we felt uneasy about as paying guests: instructions to clean all surfaces of the kitchen, clean the bathrooms, strip down the beds, take away rubbish if the bins are full. As the owners of the 5 star holiday cottage in Derbyshire, we felt that was a lot of expectation from us. We would never put such instructions on our guests as we like them to feel relaxed and not burdened with domestic duties on their leave. Also, as we were staying in double room on the top floor, the toilet tank needs some attention. The water kept running continuously. I had to lift the lid and adjust the floater(not sure of the technical name) to stop the water running. The power shower wasn't working properly (very low water pressure), we ended up using the bathroom in the bedroom next to us. We also felt that having one key for the house which is designed to accommodate 10 people was not sufficient. TV could do with an upgrade to smart one as there were no facilities to pick up the programs on iPlayer.

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• Deborah - Verified booking

  A wonderful week both in house and Keswick/ Derwent water .

  The house was in a perfect position to town , the lake and Fitz park which was over the road. With dogs and a young toddler the park was brilliant for both. The people all friendly and the house itself was ideal, clean and all amenities at hand for us to enjoy. Will definitely visit and stay again. Felt safe and in a quiet area and parked car out side house for days with no worries . The only issue we had was that the rubbish bin was full on arrival so informed office who were helpful. No obvious recycle bin for cans, plastics that I could see easily only paper and cardboard. Recommendation would be a baby gate at bottom of stairs which would have been good for safety of a crawling baby and dogs who tried to follow us up several times and as a previous comment some privacy film in lower windows of bedrooms as overlooked and in lower windows of lounge as when people passing the dog was startled and barked occasionally but realise my responsibility to control my dog. I was really happy and pleased with the house and our stay and cannot wait for a future booking. Thankyou very much to the owner and cleaner who keeps house clean and homely.

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