Big Cottages & Group Accommodation in Runswick

Reviews

What our customers say about their holidays

• Philip - Verified booking

  The oven was filthy.

  The property was not clean. The hoover was useless. The property was not watertight. Rain water dripped through a light fitting. No one answered or replied when we rang the Sykes' out of hours emergency number. The storm guard on the front door was too tight and impossible to lift. This created both an obstacle and a safety hazard. We cut short our holiday as a result. When we did speak to Sykes' customer care on Friday the person could not see the messages we had left on our account and photos. The Sykes' customer care person promised a response regarding our money back. No response. Sykes take the money but let out unsafe properties. Sykes take the money but have no one available to speak to out of hours. Very poor service. I have been a loyal customer of Sykes. I won't use them again as when things go wrong they don't want to know. The property was not clean. The hoover was useless. The property was not watertight. Rain water dripped through a light fitting. No one answered or replied when we rang the Sykes' out of hours emergency number. The storm guard on the front door was too tight and impossible to lift. This created both an obstacle and a safety hazard. We cut short our holiday as a result. When we did speak to Sykes' customer care on Friday the person could not see the messages we had left on our account and photos. The Sykes' customer care person promised a response regarding our money back. No response. Sykes take the money but let out unsafe properties. Sykes take the money but have no one available to speak to out of hours. Very poor service. I have been a loyal customer of Sykes. I won't use them again as when things go wrong they don't want to know. The property was not clean. The hoover was useless. The property was not watertight. Rain water dripped through a light fitting. No one answered or replied when we rang the Sykes' out of hours emergency number. The storm guard on the front door was too tight and impossible to lift. This created both an obstacle and a safety hazard. We cut short our holiday as a result. When we did speak to Sykes' customer care on Friday the person could not see the messages we had left on our account and photos. The Sykes' customer care person promised a response regarding our money back. No response. Sykes take the money but let out unsafe properties. Sykes take the money but have no one available to speak to out of hours. Very poor service. I have been a loyal customer of Sykes. I won't use them again as when things go wrong they don't want to know.

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• Susan - Verified booking

  We enjoyed our stay at Ships Bell and the lovely village of Staithes.

  There had been an issue with the heating in the week before our stay and communication from the owner was very good with regard to minimising disruption of our stay when an electrician had to attend, and even arranging delivery of a fan heater in case we were cold before the issue could be resolved. It would have been nice to have a bit more information about using the heating system as we found it to be on for longer than we needed and warmer too The details do state that the kitchen is low-ceilinged but it is really low - my husband who is only 5’8” had to duck under the beams there so anyone taller would struggle. More of an issue for me though was the lack of light in the kitchen, difficult to see for cutting, cooking and into the back of the cupboards to find things. A few items that would make self-catering easier - a grater, a sieve, wooden spoon or spatula. There was no teapot, and although there was a nespresso coffee machine there were no pods to start us off, only instant coffee. We couldn’t use the ground coffee we had brought with us as there was no cafetière either. We did find a mouldy wine glass in the cupboard unfortunately On a positive note the bed was large and comfortable and the bathroom shower was great (didn’t use the downstairs one) and we did enjoy our stay

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• Mrs Gubby - Verified booking

  For 3 adults and 2 teen boys this was a beautiful property that serves as a great base for visiting nearby coastal towns. One neighbour was very welcoming, another not so much. The local beach is not accessible. Although it’s close, the very steep stairs to it are being upgraded and are blocked off. The parking is not suitable for suv or large cars. We had to get out of the car before being parked to allow for a very tight squeeze into the space. We visited lots of nearby towns and historical sites, wonderful if you are an English Heritage member. The shower is really great, and the beds were comfy. The hob and oven were lovely to use and thank goodness for the dishwasher. It gets very breezy at the rear of the property - something to be aware of if you need/want the windows open. The fish and chip shop in Hinderwell was great. If you want to eat in the nearest pub I recommend booking. The second pub wasn’t as pleasant inside, although the barman was lovely. Overall a good base, but parking made it awkward.

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• Fiona - Verified booking

  This is a fabulous cottage.

  It is just off the main road into Staithes. The cottage has high ceilings in bedroom and bathroom but very low in the kitchen, tall people struggle in this part of the property. The cottage has two bathrooms which are separate on floors. The cottage is opposite the Chapel Street Stores which is handy for sweets and toys. The cottage was very clean and ready for us to move in for the week. It had a slow cokker, hob and oven and a dishwasher in the kitchen. The bedrooms had plebty of storrage for clothes. The bathrooms very clean and easy to use showers. The cottage is very close to the sea, when you come out of the cottage, down the path to the left you can see the river joining on to the sea. Staithes is a really beautiful village, you can spent your time watching the sea, waiting for the sea to go out to do fossile hunting, but be careful as the tide turns and comes in quick. Always best to get a tide timetable from the RNLI for a £1 to be safe before entry on to the rocks.

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• Lizzie - Verified booking

  This is the feedback that I left on a note at the property.

  I did advise Sykes of some of these issues via the booking app but did not receive a response (and still have not). I could not phone due to lack of phone signal but the message facility should have been enough. *No logs/kindling even though stated included in price in the particulars *handle very loose on frying pan *no spare bin bags or kitchen roll *heating goes off regularly so has to be re-set and you cannot have heating and oven on at same time *upstairs shower drips from hand-held shower part *toilet roll holder in downstairs bathroom is very rusty *bird poo in the single bedroom at the top and on banister *sink in the kitchen is impossible to keep clean and frustrating to use/wooden worktops constantly wet and look awful *upstairs bathroom vent is very noisy when windy *even though there are two front doors the wind comes through them and creates a draft which is on your neck when sitting on the sofa *table lamp in the living room didn't work

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