Big Cottages & Group Accommodation in Runswick

Reviews

What our customers say about their holidays

• Kathleen - Verified booking

  On arrival, cottage found to be neglected.

  Crockery, cutlery, glasses all dirty and smell of bad drains in kitchen. Fridge door shelf broken, no veg. basket or shelf. Freezer inaccessible due to cleaning tools being piled against it. Also, remains of a plastic bag which had/did contain something, frozen into bottom of freezer. Ice cube trays filthy. Insufficient cooking utensils - no small pans!! Broken toilet seat in downstairs loo - unsafe! Toilet brush upstairs broken AND DIRTY! Rug in twin bedroom had to be lifted - trip hazard - and then discovered it was dirty, not having been vacuumed for ages. Blind fixings falling out of the wall. Extractor in bathroom, although switched on, not working. Also, drawer units in bathroom had to be cleaned. Not only did we have to deal with these shortcomings in the cottage itself, but we then had to experience outrageous invasions of our privacy. The first issue was to contend with men hanging around at the door to our cottage (in Gun Gutter alley), vaping! This happened on 2 separate occasions. My daughter had been startled one night, when she went out to put rubbish in the bins. She found 2 boys lurking in the darkness, vaping! She challenged the boys, and was met with aggressive responses, and one of them ran away after she caught him peeping into our kitchen window where I was working. We immediately reported this to the local pub, and it seems that someone there had directed their staff to use our sheltered area for vaping/smoking. We still had a second incident, when on another evening, another man was found there and when challenged he agreed that this shouldn't be happening and said he'd speak with the landlord. We had no further problem but not a nice feeling for 2 ladies on their own! The FINAL unacceptable happening and the most shocking I feel - on Friday 15th, on returning from our morning walk, ready to get on with breakfast, we found an ESTATE AGENT waiting at our door. She was waiting for VIEWERS TO ARRIVE, to view the property which we later discovered had been on the market for sale since June this year!!! We had to vacate the cottage whilst 3 people were shown round. A TOTAL INVASION OF OUR PRIVACY. Our personal belongings were on display, and we felt quite violated! We were told the viewers had come a long way, were expected almost immediately, so we had no option other than to go out and find somewhere for coffee. It was too late to cancel the viewing. We were sitting outside at a local eatery for almost an hour. On returning to the cottage, people were still milling around and did eventually leave us to get on with our breakfast, albeit rather shocked by what had happened. Things got better, more shocking!!!!! Later in the day, just after lunchtime, there came a knock at the door. My daughter answered and a woman marched in, saying that she had bought the house that morning, she'd had her offer accepted and she wanted to show her friend around! As she chatted to my daughter, her friend started opening doors and looking into the other rooms, and then she said she was 'just going upstairs, for a nosey'!!!! Yet another violation,. another complete invasion of our privacy - we felt so unable to control or question the situation. We did feel the new 'owner' and her 'friend' were possibly a little inebriate, maybe celebrating the new purchase. BUT, how were we allowed to book cottage in July when it had already gone on the market for sale, and why were we subjected to these invasions of privacy by estate agents, viewers, and then the new owner???? According to the estate agent,the owner had already told Sykes to make no more bookings when the property first went on the market back in June, which might explain just why the place seemed so 'run-down'? Who knows. Overall - Far from the relaxing. peaceful break we had planned.

  Read more less >

• Philip - Verified booking

  The oven was filthy.

  The property was not clean. The hoover was useless. The property was not watertight. Rain water dripped through a light fitting. No one answered or replied when we rang the Sykes' out of hours emergency number. The storm guard on the front door was too tight and impossible to lift. This created both an obstacle and a safety hazard. We cut short our holiday as a result. When we did speak to Sykes' customer care on Friday the person could not see the messages we had left on our account and photos. The Sykes' customer care person promised a response regarding our money back. No response. Sykes take the money but let out unsafe properties. Sykes take the money but have no one available to speak to out of hours. Very poor service. I have been a loyal customer of Sykes. I won't use them again as when things go wrong they don't want to know. The property was not clean. The hoover was useless. The property was not watertight. Rain water dripped through a light fitting. No one answered or replied when we rang the Sykes' out of hours emergency number. The storm guard on the front door was too tight and impossible to lift. This created both an obstacle and a safety hazard. We cut short our holiday as a result. When we did speak to Sykes' customer care on Friday the person could not see the messages we had left on our account and photos. The Sykes' customer care person promised a response regarding our money back. No response. Sykes take the money but let out unsafe properties. Sykes take the money but have no one available to speak to out of hours. Very poor service. I have been a loyal customer of Sykes. I won't use them again as when things go wrong they don't want to know. The property was not clean. The hoover was useless. The property was not watertight. Rain water dripped through a light fitting. No one answered or replied when we rang the Sykes' out of hours emergency number. The storm guard on the front door was too tight and impossible to lift. This created both an obstacle and a safety hazard. We cut short our holiday as a result. When we did speak to Sykes' customer care on Friday the person could not see the messages we had left on our account and photos. The Sykes' customer care person promised a response regarding our money back. No response. Sykes take the money but let out unsafe properties. Sykes take the money but have no one available to speak to out of hours. Very poor service. I have been a loyal customer of Sykes. I won't use them again as when things go wrong they don't want to know.

  Read more less >

• Jane - Verified booking

  We really enjoyed our week at Roxby Cottage.

  The lounge / diner area is light, spacious, comfortable and has great views over the harbour. Upstairs is very pleasant too, really well organised to make full use of the space, a very comfortable big bed in the spacious main bedroom, and the bathroom was very clean, smart, and a good size. Everything was of good quality, in good condition, clean and welcoming. We didn't miss our own outside space as there's the harbour and beach 10 steps away, not to mention the fabulous walks right around the harbour, the beck and even up to the clifftop if we were feeling energetic! It was fascinating watching harbour life, from 7 am with the fishermen and dog walkers to the evening stragglers on the beach. And yet surprisingly quiet and peaceful. The pub nearby was most convenient, and up to its usual standard. We appreciated the complimentary parking permit, and we enjoyed the walk up to the car park, there are so many lanes, secret ginnels and amazing views along the way. Sykes were very prompt and efficient at sorting out a small issue with a blind, which was appreciated. All in all we had a marvellous week at Roxby Cottage, we enjoyed all that Staithes had to offer and would stay again at the cottage in a heartbeat! Thanks for a great holiday!

  Read more less >

• Lynne - Verified booking

  Had a fab week at Carignore.

  House has great views of the beach and towards the Abbey at Whitby. Brill sunrises and moon rises each day. House is well equipped with mostly all you would need. Could do with a bbq area and a grill pan in the kitchen grill. Living room sofas and chairs were not very comfy and rug in living room could be a trip hazard ( just wouldn’t stay in place). Bed rooms all comfy and slept right through every night. Upstairs could do with decorating following a leak in the main bedroom but we were warned about this prior to our stay. Owner very helpful and owned next door so was there for the first 2-3 days of our stay. Parking on site could be an issue for a nervous driver- we found ir best to reverse part way up the lane to park But there is parking in the village if you don’t mind a walk to the house Village itself was lovely. Pub doing food and a few cafes and a fish and chip takeaway/restaurant. No local shop to get daily bread, milk etc. Beach was busy most days and part dog friendly. Would stay again if we were inclined to travel that far again. 6-7 hr drive for us. Thanks for a great week……

  Read more less >

• Crystal - Verified booking

  The property is in need of some repairs.

  The showers don’t work well. Downstairs toilet and shower is not working right. Mouldy shower upstairs. The radiators were thick with dust. I could hardly breathe in there as I have mild asthma which was made worse by the dirty radiators. The blinds are all dirty. The curtains should be black outs to help sleep. The couch downstairs was not very comfortable. The kitchen is basic and functional but very old and tired. Glass broken in internal door. Big Mirror upstairs in single bedroom is just placed on the chest of drawers. My daughter was closing a drawer and the mirror nearly smashed on her, that mirror needs putting on the wall for safety. The hair dryer is probably 30 years old, it’s rubbish. The carpets feel old and dusty. The gate is old and rotten and the lock has rusted off. The beds were comfortable and the linen and towels were clean. The views are amazing and the proximity to the beach and restaurants of Sandsend is perfect. House just needs a major refurb, it doesn’t feel like anything’s been done for 20 years.

  Read more less >