Big Cottages & Group Accommodation in Filey

Reviews

What our customers say about their holidays

• Joy - Verified booking

  Park View is a lovely clean bungalow in a wonderful location with a lovely garden.

  I don't like marking it so low because had everything been in good order it would have been a smiley face for all. Unfortunately, the central heating didn't work, I reported it to Sykes and the caretaker both were very concerned. Also reported that the shower didn't work properly, it was mixer taps to the bath as well and they ran at the same time so it was a trickle. Reported the door on the wardrobe not closing properly. Reported the radiator in the bathroom was slowly dripping from the top right hand corner down the radiator. As for the heating, the owner kindly arranged for 2 oil heaters to be delivered. When they arrived we tried to assemble them, but 1 wheel on each was too wide to fit easily into the holes, at that point we didn't think we could force them, we informed the caretaker The gas men were supposed to come Tues, they didn't turn up. I informed the caretaker, she enquired and they had gone 3hrs in the opposite direction! The caretaker had mentioned me leaving the key, I didn't feel comfortable doing that and had explained that my husband could be there in the mornings whilst I walked the dog. The gas men were now supposed to come on the Wednesday, plus a plumber to repair the shower. The plumber did arrive at about 1.00ish He was very nice and apologetic, told us that it needed a new tap and he didn't carry them, he told us that he wasn't allowed to do the job without someone being in the property. He had tried to contact the caretaker a few times. I rang the caretaker explaining the situation and passed the phone to the plumber who also informed her of the situation. The plumber left, the gas men still hadn't arrived. We went out around 1.20ish rather fed up with the situation at this point. We don't like complaining but do expect to be warm, take a shower and time to explore the beautiful coast and countryside without worry of repair work needing to be done whilst there. On the Thursday we tried to assemble the heaters again and managed at last to get the wheels to fit in the holes, warmth of some sort at last. Such a shame this dragged on so long, had everything been in good order it would have all been wonderful. Thankyou, Regards Joy

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• Larraine - Verified booking

  Great cottage, spacious and comfortable.

  Mattresses were good and comfortable. Parking on street was never a problem and it is close to pubs, tea room, food shop. Mostly the kitchen, which was very nice with a large oven and hob, was well equipped. But if I have to be picky I'd say they need to provide more than one Tea towel for a week, a pair of oven gloves and some bin liners. Also two bedrooms have no hanging storage so that was awkward at times. A few hooks and hangers in both bedrooms would have been good to hang dresses etc. If two people are sharing the twin room, one small set of drawers with some of the handles missing is not enough storage. Put some hooks on the wall perhaps. It states on the description the cottage is a 'stones throw' away from the sea, so I took that to mean I could walk it, you can't! I wish I'd checked the map before booking. It's a misleading description and Sykes need to take that wording out. The cottage is deceptional and is larger than it looks. It's probably not suitable for the very elderly or anyone with walking difficulties as it has one or two steep steps in the kitchen and dining room and a few smaller ones too. Generally it was clean and well equipped and I would recommend it.

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• Sandra - Verified booking

  Courtyard cottage is absolutely lovely it’s very spacious and has everything anyone could possibly need to have a wonderful holiday.

  My only slight criticism (as this is more an error on my part because I perhaps should have asked this question of Sykes upon booking) is that the cottage does have a number of steps inside the property going between the rooms that weren’t mentioned in the description. One particularly large step that caused a bit of an issue with one of our party who has accessibility problems is the one between the kitchen and the dining room which is the access to the stairs up to the bedrooms - my recommendation would be for the owners to consider installing a handrail to assist people like my sister in future so they don’t have any issues. My fault entirely for not checking upon booking but it was quite a large step and I did feel it should be mentioned as I had to help her up and down it safely so she didn’t fall. I chose the property because of the open showers due to her accessibility issues so it was a shame to then have steps inside that we weren’t expecting but it is a lovely cottage and I would absolutely recommend it for a lovely well kept accommodation.

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• Chris - Verified booking

  This was our 3rd visit to Park View.

  The property is clean and very conveniently situated to the beach and town. Lovely walks along the cliff top and small private garden to sit in with a good book and glass wine in the evening. Since our last visit my recommendation of a further step to the back and front of the property has made access easier and safer. Thank you for that. And there were 8 sachets of milk in the fridge but we couldn't use them as they were 2 months out of date. That wasn't an issue for us as we were able to get to Tesco later that day. The one issue that we did have is that as we were not provided with a number to the key safe by Sykes. We rang the contact details on the information sheet several times and left messages. We managed to get through to Sykes at 4pm Friday afternoon, and they gave us the wrong number initially. We were helped by a very kind neighbour and obtained the correct number from Sykes on the 2nd attempt. We gained entry 1 hour after arriving. Other than that, we had a very enjoyable holiday and will certainly return.

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• Michael - Verified booking

  We were a bit disappointed that there was no milk, tea or coffee upon our arrival to the cottage for us to make a drink after our journey to Filey.

  There was only one toilet roll to last us for the 10 days plus one black bin liner. The dvd was not in working order and neither was the PlayStation. We ended up buying our own DVD player but we appreciate this was our choice. There was an issue with the tv aerial over the first couple of days but Sue was extremely helpful and got this sorted out for us as soon as she could get somebody out to look at it. Other than these minor issues, the bungalow is beautiful and is in an ideal location for Filey town and the beach. It’s in a very quiet area which we loved and the walks to the country gardens each morning and evening with the dog were perfect. The enclosed garden was ideal for the dog and we could rest knowing he was secure and safe. There was everything we needed in the bungalow and it felt like home. We would certainly stay at Park View again in the future and we would highly recommend it to family and friends.

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