Holiday Cottages In York

Reviews

What our customers say about their holidays

• Ruth - Verified booking

  Basically a comfortable and welcoming property but.

  ..... Parking is only for two cars, next door neighbour was understandably irritated if you use her unmarked space. Coat hooks and boot space next to the unused front door, not the one everyone uses. A redundant dresser in the dining room means you cannot really seat eight round the table. China and glass completely inadequate. I do not expect to have a celebratory meal of miss matched plates and glasses. Constantly having to wash up mugs. In fact we had to wash pretty much everything in the kitchen as none of it was properly clean. When we arrived the cupboard contents were all over the place. Comfortable and roomy lounge, but log burner with no instructions for safe use. Cleaning had been pretty superficial, under the settee was grim, sweet wrappers in a bed side table drawer dirty flannel on the downstairs bathroom floor. One bathroom recently refurbished but not finished off. Even taking into account that this is an old building with certain restrictions, the upstairs floor plan was not adequately described. The four foot high door from the main bedroom to the nearest bathroom not mentioned. The steep and narrow staircase from the kitchen to the main bedroom .The fact that the two double rooms each had two doors, one for the other stair case, one for the nearest bathroom. The fact that from the twin room access to a bathroom was via another bedroom or downstairs to the other end of the house. Some of the upstairs doors didn't shut properly or, if they shut, were difficult to open. The down stairs bathroom was adequate but far from the luxurious retreat suggested in the description. In spite of all of this, and most of it could be rectified pretty easily, we had a very happy family week, but I would not stay at the Old Trust farmhouse again unless I was sure that things had improved.

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• Caroline - Verified booking

  We visited as a family which consisted of my husband, mother in law, sixteen year old son and myself.

  We were delighted by the property and thought it was excellent, very quiet and peaceful. Although it was on a main road you didn’t hear the traffic very much at all. It was very clean and well equipped - just what we needed for self catering. The Mezzanine double bedroom is reached via a spiral staircase from the twin room. My teenage son used it and thought it was great fun but I could not venture up the stairway very easily due to having arthritis in both my knees. Blackout curtains were a great touch in the Kingsize room. The only downside for us was that my 78 year old Mother in Law could have done with a hand rail in the bath as it was hard for her to get in and out. Although the Utility room was not in the main property it was easy to access. It was useful to have a separate washing machine and tumble dryer. A good tip is to keep the light on until you are over the step as it is completely dark at this time of year and the first time I used it I had a bag full of washing and wasn’t ready for the pitch black outside as I stepped out and I nearly missed the step. Scarborough was a 55 minute drive, Designer Outlet was 14 minutes away and York City was (depending on traffic) 15-20 minutes drive. Park at the Long Stay Station Car Park, at £6.75 for all day it is THE cheapest place to park if you are going to be in York for any length of time and it only takes about 7 minutes to walk into the City Centre. Another top tip is to get your fuel from the Esso garage as it is the cheapest in the area and this is literally two minutes drive from the property. I would highly recommend The Barn, it was good value and we will be returning again as my eldest son has just started at York University.

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• Jacqueline - Verified booking

  A beautiful old property in a good location with many quirky features.

  There’s plenty of space for a family and the bedrooms are comfortable. Mostly well equipped but a few necessities missing:- tea towels, shower attachments for bath taps and bins in bathrooms. There was also no clothes horse/airer for drying clothes after using the washing machine. Unfortunately our stay was blighted somewhat by a continual problem with the boiler (on arrival a note said it was an ‘intermittent’ issue but this was not our experience!) which meant for the first night and following morning we had no hot water! Sykes were quick to respond to my call for help and we then had contact with the housekeeper/owner. She also responded quickly to try and address the problem, as well as organising the purchase of a new kettle after the one in the kitchen failed to work. A plumber came to reset the boiler but for the rest of our stay we encountered the same problem and had to reset it ourselves at least twice a day to get hot water. To be honest, I felt stressed and turned into a boiler bore (!), worrying about whether everyone would get a hot shower - not exactly what I wanted for a carefree break with my family. During my conversation with the owner she admitted that the boiler probably needed replacing so I did wonder why this hadn’t happened before I spent a sizeable amount of money on a four night break.

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• Vanessa - Verified booking

  I stayed in Brookleigh last week and I was absolutely disgusted at what I saw.

  The house was very very dirty and Dusty in every room. The bedroom room furniture in one double room was appalling, it was old dirty and smelly, the bed was so old with thick dust under it, the rug was old and like a rag. The bathroom was disgusting, bath scratched, dirty and smelly. Windows through out the house were filthy. The hoover full of dirt to the top, hair all wrapped around the brush head, that hadn't been used for months.My husband had to clean it all out so we could use it to clean the place up. The back garden was awful , very dangerous and boxes of rubbish laying about that hadn't been put out for the dustbin collection for weeks, wheelie bins outside were full when we arrived and smelt really bad. I have stayed in hundreds off cottages but none in this condition before. I personally think it needs one hell of a deep clean. Where the cottage is situated is brilliant and looks lovely until you walk through the door. We couldn't open any of the windows because they had been painted over so you couldn't open them. I hope that this will be looked into and that you will get back to me. I know that people had complained about the cottage as we were told my people in the actual village. We paid good money to stay there and we were so disappointed.

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• Martyn - Verified booking

  Hutton le Hole was again the perfect venue for our holiday.

  Beautiful village, lovely people. Brookleigh cottage however didn't offer such a good experience. On our sixth stay there issues arose again which have been mentioned in previous feedback. On arrival we were unable to park at the cottage and had to wait for people to return to their vehicles before we could unpack our cars. This happened on several occasions during the week. Maybe better signage would help. The cottage is still very tired and in need of upgrading. The covers on the sofas are badly stained and we were pleased we brought our own throws to cover them. The bath and shower curtain are particularly grubby and off putting. Most concerning were the two occasions when the electricity supply to the cottage failed and we were unable to locate the fault on the fuse box. Calls to the emergency numbers went to voicemail and attempts to call us back failed as the village has no mobile coverage. Could a landline not be available for emergencies? Less important things that we have mentioned before about beds being uncomfortable and bedding being torn have not changed. Sadly our ideal holiday cottage turned out to be a bit of a nightmare this time.

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