Big Cottages in North Yorkshire

Reviews

What our customers say about their holidays

• Dave - Verified booking

  When I was considering booking this property I was not aware of what was meant by a "Jack and Jill" twin room.

  So I phoned the Sykes office for clarification. They told me that this comprised two single rooms sharing a common bathroom. As two of our party were single, not known to each other, each in their seventies and each particular about their personal privacy I described the room to them in the manner it had been described to me and they both said that with mutual agreement they would be happy with the arrangement. When we arrived at 11A I found that the property consists of three double rooms and one twin. The "Jack and Jill" twin simply does not exist! So agentleman had to volunteer to sleep on a sofa as the only way we could organise things. This was obviously unsatisfactory as he had paid for a single bed in a separate room. Looking on-line today it appears that this discrepancy has been pointed out twice in the past, the first time a year ago, yet the website description still remains the same. Also worthy of mention is the fact that at the time of our visit the first floor shower would be positively dangerous to small children as the temperature control is virtually unworkable and the and the unit seems to default to scalding hot.

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• Kylie - Verified booking

  We had a lovely stay at Lemonade Cottage.

  The distance and locality to Whitby Town was great and we had a very comfortable stay, in a brilliantly equipped property. The only points we'd make were how firm the mattress was. We had to fold multiple duvets on top of the mattress in order to get a semi good sleep, but had to turn lots. I have a chronic pain condition and it was a struggle for me, so bare this in mind if you're not one for a very firm mattress. On our last day, an adjoining property which had 1 allocated space, had 3 cars of people turn up blocking others spaces, as other people around us showed up, they took our allocated space so we struggled to find a spot to park and made turning in the small courtyard very difficult. We would definitely recommend Lemonade Cottage and would consider booking again for ourselves. The owner was very friendly, and helpful and the welcome gifts were a very kind gesture.

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• P - Verified booking

  I’m writing this after having the conversation with the rest of our group.

  Firstly on the web site you state that the stairs are steep, which they are, but they’re actually quite dangerous!! Your site also states that there are two twin bed rooms, there’s only one, which left two of our group a bit put out as they don’t like sharing a bed. The top toilet had towels on the floor like it hadn’t finished being cleaned. The beds were very comfortable and the bathrooms and kitchen were nice and clean. Obviously your property gets used quite a bit as it is looking tired, lots of scuff marks on the walls, the couches were very worn. Also there was no information booklet. Usually there’s information about the facilities, wifi, and the surrounding area. On the whole we had a lovely time. As I’ve said, these comments are from the group as a whole. Regards

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• Sean - Verified booking

  Where do I start.

  We had a great time staying in this home from home. We had a lovely warm welcome and Caroline is so helpful. The house was very clean when we arrived and downstairs is such a great space to chill, cook, watch movies or play games. Having access to the leisure centre was great and all the facilities are a stone throw away. It's a lovely walk down to the beach and a very pleasant walk into Filey. I can't rate the Beach Retreat enough, I've been in a lot of homes / cottages through Sykes, but this has to be up there with the very best. I would happily stay at Beach Retreat again. Thank you Caroline for making our holiday perfect! See you again sometime ❤️

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• Kate - Verified booking

  Property is in a good location.

  Its clear to see its had some modernisation done. Slept 8 people fine with plenty of communal space. The kitchen/dining/sofa area make a nice social space. Steps are steep and not helped by the loose carpet on the 1st flight that was coming away from the grippers on a corner step. Felt like an accident waiting to happen. Cleanliness bedrooms/bedding were all clean. Downstairs in the kitchen area dog biscuits? Were found in the rug. A lighter and crisps were left on the dining chair. Luckily the party of 8 were adults so no hardship. I would use again for its location and space though. Nothing that put us off returning.

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