Big Cottages in North Yorkshire

Reviews

What our customers say about their holidays

• Nicola - Verified booking

  Arrived at a dirty house.

  Informed Sykes straight away and took photos, as per Sykes' complaints policy. Sykes arranged a cleaner for day 6 of our stay and said I could be out as long as I left a key. I checked this twice to be sure! So I did give permission for the cleaner to enter and left out the spare key as Sykes requested. We arrived back to no clean having been done, and a message from the owner that the cleaner went but needed us to let them in. Amazing customer service right there! Spent over £700 of hard earned money to stay in a dirty house, didn't get it resolved due to Sykes being beyond useless and a month on they haven't refunded me the agreed % either. This is what Sykes say on their leave feedback page: We pass on all our guests feedback to our owners and work closely with them in order to resolve any problems. In our experience this is not the case and I wouldn't recommend booking using them. Have made over 20 calls to Sykes to try to sort this out. They just don't care - I would much have preferred to have been in direct contact with the owners to discuss but they state in the welcome folder no contact details and to liaise with Sykes. A really poor choice I believe. Just as a point to note - we actually had to clean the house ourselves when we arrived as it was so dirty, we could not stay in it in the condition of our arrival. There were thick, established cobwebs in the bedrooms and bathroom, spiders in every room, gross toothbrush holders in the bathroom and the lounge floor had a layer of hair covering it all over. Sykes stated to me in a message online: 'The cleaner has been in touch with regard to the pictures you sent and is sorry that more cobwebs seem to have appeared as she did not notice any when she left the prop before your stay. Apologies the bottom of the toothbrush holder had also been missed.' Absolutely stay clear if you want a stress free week away in a clean house.

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• Jody - Verified booking

  Firstly the property was a lovely place to stay and the views were amazing!

  It was very well furnished and finished and made for a comfortable stay. We were surprised there was no information booklet on arrival? But the fiasco with the additional parking permit not being available did take the shine off the holiday. Mistakes happen and we understand this so whilst frustrating it wasn't initially a major problem that we didn't have all the permits on arrival however the amount of time it took for the issue to be resolved and for the additional permits to be dropped off was unacceptable and certainly not something we would had expected from a reputable holiday company. We arrived on the Saturday and didn't receive the additional permits until the Wednesday meaning we had to use public car parks for a couple of days during our stay during which time my car was also hit by a wheelchair that was left to roll into my car (luckily not causing noticeable damage). This was not convenient as we have a baby and therefore a pushchair so we booked the holiday home on the provision we had parking at the house as advertised. Having to constantly phone and chase up the parking permits over multiple days impacted our holiday and our experience of having a holiday through Sykes was really disappointing which is a real shame given the holiday property itself was a lovely place to stay. There was also a minor issue with a running toilet and shower, but this only occurred infrequently and intermittently so wasn't a big problem for us.

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• Amanda - Verified booking

  As a group of 6 ladies, we have just returned from a weekend in Carvin Tor.

  A very pleasant stay overall. 10/10 for cleanliness! Not a spec of dust to be seen! Bedding was beautiful and fresh. The bathroom is lovely and spacious. The hottub was worth it's weight in gold as we had sunshine all weekend and it sits in the sun all day, so we made good use of this. The owner comes every day to check the pH level and it was beautifully hot and ready to use on arrival. This was fantastic for a weekend away with friends, but I think we would have felt quite cramped if we had stayed any longer, as we maxed out the capacity with 6 people. Low beams in the kitchen and bedrooms can be dangerous if you forget they're there! No dishwasher, although not to say there won't be in the future as there were tablets in the cupboard and a space next to the fridge where one may have been previously. Smart TV, tv's in bedrooms, microwave, toaster, oven & hobs, washing machine but no detergent so be sure to take your own if you plan to use it. Hand soap, tea towels, washing up liquid and sponge/scourer. Large fridge and freezer so plenty of room for all our food and drink. Excellent supply of glasses and plastic beakers, which is important to use outside, as glass not allowed in hottub. Not suitable for wheelchair access or to anyone unable to climb steps.

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• Kathryn - Verified booking

  Beautiful home spacious comfortable .

  Lovely owner put away our online delivery for us . Everything you could possibly want was there so we'll equipped . Lovely towels such comfortable beds . Lovely little treat pack left for us such lovely gesture . Parking for our 3 cars . Bathroom spacious .shower lovely powerful. But quite a climb to get into the bath . The general feel of the bathroom it needs abit of TLC especially around bath and window but these are just observations not criticism. The separate stand alone shower leaked terrible as the door dosent come down to the bottom . So we all used the family bathroom. The kitchen was amazing everything you needed provided oven was great . Location hood only 10 drive into Scarborough we were the for Armed Forces day it was brilliant . The chippie just round the corner was lovely ordered and paid online arrange a time to collect all ready znd they were delicious. Area quiet good sleep . All in all we had the most amazing time 6 adults 2 kids and 2 pooches we would definitely recommend for us personally the only thing that let it down was the outside space just rough concrete and small patch of grass not a very pleasant place to sit out .but I feel maybe this may be a project for the future

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• Elizabeth - Verified booking

  Absolutely loved this place!

  Such a good location, had no problems parking with the permits provided. It was a short walk from the front of the sea. Only feedback I had was that the kitchen is tiny and the breakfast bar isn’t flat so we didn’t use it at all, it could do with just being taken out as it’s in the way. Also we had no guidance as to where the bins were, we had some nappies to dispose of but could not find the bins anywhere. Maybe a little welcome guide on arrival left in the house explaining these things would be good? Also the TV was incredibly hard to use, we just wanted normal tv channels but this was really hard to get on, maybe a user guide would be good? Then the only other feedback I would have is that we had a small toddler and there were no stair gates available and would have been good if the cot had been put up for us for when we arrived… as we arrived late at night then it was an extra stress trying to find the cot and work out how to put it up! But I must stress I’m being extremely picky! I LOVED the house it was to such a high standard and those paint colours! Farrow and ball im guessing! The interior design was spot on!

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