Big Cottages in North Yorkshire

Reviews

What our customers say about their holidays

• Gina - Verified booking

  A beautiful cottage.

  Great location, car park around back £15 for week. Quaint front garden. On arrival before we had even unpacked I had to ring Sykes to say it had not been cleaned very well. Stain on bedding, bathroom mirrors you could not see through, dirty cutlery and kitchen cupboards, mould in a casserole dish, this was to name a few. Welcome pack of half open jar of coffee and teabags, a packet of choc nuts all but 3 eaten out of them! Thank goodness no one had a nut allergy!!!! 2 bags of crisps and miniature marmalade! Skye’s got the caretakers daughter to come and do a re clean, even she agreed that this was not up to standards and did a quick clean upstairs, this was now about 5pm ish, we appreciated her coming and gave her £20 for having to try and rectify someone’s else’s cleaning, if she had done all the cleaning that wanted doing she would have been there a good 4hours. I cleaned the cutlery and draw, wiped all the kitchen down, found half used garlic behind trays, food left in end cupboard ( which I left) there was cake in bedroom draws, sweet wrappers under bed, coat hangers and someone’s knee bandage on book case in lounge!! The list is endless, I have photos to prove all this too. Good grief this property wasn’t cheap to stay in. The owners have lovingly restored this cottage and put good quality furniture in, what a shame for it not to be maintained the way it should be. Before I left I hoovered lounge and kitchen took photos to prove I left it looking nice. Hopefully the cleaner will hoover all corners that’s not been done in months! What a shame. Would have been nice for Skye’s to have told the owners of our grumbles on that Saturday, but they said we complained the day before departure, that was our second email. The caretaker also should have come to see it too, his daughter even took photos. Very disappointed how we have been treated.

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• Ray - Verified booking

  Very convenient for Central Richmond and all it has to offer and also access by foot to good riverside walks.

  It is a lovely property and as the instruction book advises the house warms up well and seems to retain heat. ( Thick walls helps with this ) The exception is that the kitchen radiator cannot be turned on. It's okay if cooking with the cooker or you have to leave the sitting room door open. However, that then cools down the sitting room. Thankfully, the weather turned very cold only the day we departed. We found the furniture and beds comfortable. (Even the one settee that was well used and dipped. That became my spot) More wine glasses would be advisable, only three when we arrived and one broke in the dishwasher. We bought two more. Some microwave dishes, potato peeler would be good otherwise utensils were well catered for. There was dish washing tabs available but no washing machine tabs. I know it is self catering but often there are some available at cottages we rent. The welcome pack on arrival was good thank you. We were mixed family and friends staying so not having locks or a bolt in the toilet/shower rooms is not good. We had to make signs for the doors and tell folk that if the doors were closed it was in use. Re parking, we off loaded the cars at the gate with warning lights on. We paid £15 to park the car for a week in Nunns Close Car Park. Very close to the property. (£15.20 if you use Ring Go App ) A good week was had.

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• Adam - Verified booking

  The cottage was absolutely beautiful!

  It exceeded our expectations in every way. The cottage itself is wonderful, very spacious, very comfortable. Absolutely spotless when we arrived. Had everything we needed for our stay. It was the little touches that made it all the more impressive, all the furnishings were high quality, the kitchen and dining room were fully equipped with everything to make our stay enjoyable. Had a wonderful time in the games room and in the hot tub! And I have to say extra special thank you for dressing the cottage up so festively for Christmas! We were blown away when we first arrived, the whole property looked absolutely beautiful (so much so that my 2 year old son referred to it as the "magic house" all week). The time and effort gone into dressing the house for Christmas was amazing and we were all very impressed. And an extra thank you for the welcome pack when we arrived - that was wholly unexpected but made the whole holiday that extra bit special. Communicating with the owners was also friendly and quick to respond to our queries. Cannot fault the place at all and can't recommend highly enough. Would definitely book again! Huge thank you! :)

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• Angie - Verified booking

  We were a party of 4 adults and 2 dogs.

  The house provided everything we needed. We loved this beautiful house and the small garden is safe, comfortable and private. The sunshade for the garden table was missing but replaced as soon as we requested - much appreciated as we had such fabulous weather. There was a supply of everything we needed to get started: tea, coffee, milk, loo rolls etc. plus a lovely welcome pack for us and the doggos. The location is perfect - a few minutes walk into town. There is a cricket club with bar just opposite and a small and useful shop/gas station across the road with very friendly staff. Parking nearby must be paid for but costs only £15 per week. There was plenty of cutlery and crockery but the cooking pots and utensils were a bit random - perhaps it would be a good idea to take stock and replace missing items. We will definitely return and would confidently recommend this holiday home.

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• Julie - Verified booking

  Overall the house was fabulous.

  It was definitely a real difficult trawl generally climbing up the long slope and alternately the steps towards the house especially with our suitcases up from the main road and not many people would manage it , especially with little ones . We reckon it should be much clearer on details. The house was beautiful . Bed was very comfy. Lounge and tv was brilliant we loved the comfy seating. Kitchen was great. If you’re not tall you would find getting in and out of the bath a struggle as it’s set extremely high. High stools at the breakfast bar wouldn’t be suitable for young children . We couldn’t fault the house and thoroughly enjoyed our stay as the convenience of the location was great and we parked up at the nearby pay and display for two days , no problem.

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